Privacy policy

Last updated: May 31, 2026

KeepsakeHaus ("we", "us", "our") operates KeepsakeHaus.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from the Site.

Information we collect
- Information you provide: name, email, shipping/billing address, phone number, payment information, and the personalization details (names, dates, messages, photos) you submit for your order.
- Information collected automatically: device and browser information, IP address, pages viewed, and similar analytics data collected via cookies and similar technologies.

How we use your information
- To process, produce, and ship your orders, and to send your design preview for approval.
- To communicate with you about your order and provide customer support.
- To send marketing emails if you opt in (you can unsubscribe at any time).
- To improve our Site, products, and services, and to prevent fraud.

Payments
Payments are processed by our payment providers (e.g. Major credit cards, PayPal, Shop Pay). We do not store your full card details on our servers. Payment processors handle your data under their own privacy and security standards.

Email marketing
With your consent, we may send you newsletters and offers via our email provider (e.g. Klaviyo). Every email includes an unsubscribe link, and you can opt out at any time.

Cookies
We use cookies to operate the Site, remember your cart, analyze traffic, and (with consent where required) for advertising. You can control cookies through your browser settings or our cookie banner where shown.

Sharing your information
We do not sell your personal information. We share it only with service providers who help us run our business (payment, shipping/production partners, analytics, email) and only as needed to provide our services, or where required by law.

Your rights
Depending on where you live (e.g. EU/UK under GDPR, California under CCPA), you may have the right to access, correct, delete, or port your data, to object to or restrict certain processing, and to opt out of the sale of personal information (we do not sell it). To exercise any right, email support@keepsakehaus.com.

Data retention
We keep your information as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's privacy
The Site is not directed to children under 16, and we do not knowingly collect their personal information.

Changes
We may update this policy from time to time. Material changes will be posted on this page with a new date.

Contact
Questions about your privacy? Email support@keepsakehaus.com